Shipping policy
Orbit Shade Ltd Shipping Policy
We aim to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Kingdom and the UNITED STATES OF AMERICA
SHIPPING COSTS
- Free shipping on all orders
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 5:00 PM GMT. Orders placed after this time will be processed the following business day.
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 3-5 days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total Delivery Time: You will receive your order in 4-6 business days.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and FedEx.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We use sustainable packaging materials to minimise our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order:
You can track your order using the tracking number provided in your shipping confirmation email or track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order Track Your Order Here
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us Here
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via hello@hotsincemonday.com
- Resolution: We will resolve the issue immediately and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of DELIVERY DATE.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalised items cannot be returned.
- Costs: Return shipping costs are the customer's responsibility unless the item is defective or not as described. In such cases, Orbit Shade Ltd will cover the return shipping costs.
- Refund: Refunds are processed within 7 business days of receiving and inspecting the returned item. You will receive a confirmation email once the refund has been approved.
RESTOCKING FEE
- No Restocking Fee: Orbit Shade Ltd does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: There is no cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
-For Customer Remorse: the actual return delivery cost will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Company Information:
Website name: Hot Since Monday
Company name: ORBIT SHADE LTD
Address: 20 Swan Street, Manchester, England, M4 5JW
E-Mail: hello@hotsincemonday.com
Contact Form: HERE
Phone: +447520636320
Company number: 15337705
TAX Number:474831566
Opening Hours:
Hours of Operation: Monday to Friday: 9 AM – 5 PM GMT
Saturday: Closed
Sunday: Closed
Response time: within 24–48 hours